slotgm Privacy Policy

slotgm ("we," "us," or "the Platform") is committed to protecting the privacy and personal data of every player who accesses or uses the slotgm online gaming platform at slotgm.bet. This Privacy Policy describes how slotgm collects, uses, stores, and discloses personal information, and outlines the rights available to you as a data subject under the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), of the Philippines.

This policy applies to all personal data collected through the slotgm website, mobile browser experience, any slotgm mobile application, and all related communications — including email, SMS, live chat, and customer support interactions. It applies to all registered players and to unregistered visitors who browse the slotgm platform.

slotgm operates in compliance with the regulations of the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Council (AMLC). Some data collection and retention obligations arise directly from these regulatory requirements and cannot be waived by individual consent.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that directly or indirectly identifies a natural person, including but not limited to name, date of birth, address, contact details, financial information, and device identifiers.
• "Sensitive Personal Information" has the meaning assigned by Section 3(l) of the DPA 2012, and includes government-issued ID numbers, health information, and biometric data.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, alteration, disclosure, and deletion.
• "Data Subject" means the natural person to whom personal data relates — in this context, you as a registered player or site visitor.
• "Data Controller" means slotgm as the entity that determines the purposes and means of processing personal data.
• "Data Processor" means any third-party service provider that processes personal data on slotgm's behalf, subject to a data processing agreement.
• "NPC" means the National Privacy Commission of the Philippines, the regulatory authority responsible for enforcing the DPA 2012.
• "KYC" means Know Your Customer — the identity verification process required before withdrawals may be processed.

slotgm collects personal data through several channels. The categories of data we collect are described in the table below:

slotgm uses your personal data for the following specific and legitimate purposes:

• Account creation and management — to register your slotgm account, verify your identity at login, and maintain the security and integrity of your account throughout the player relationship.
• Payment processing — to process deposits via GCash, Maya, QR Ph, GrabPay, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ, and to facilitate withdrawal requests to your verified payment account.
• KYC and regulatory compliance — to verify your identity and age (21+), satisfy PAGCOR licensing obligations, and comply with the Anti-Money Laundering Act of 2001 (AMLA) as amended.
• Platform operation and game delivery — to provide access to slotgm's full catalogue of games, process wagers, record game outcomes, and resolve disputes where they arise.
• Responsible gaming — to monitor gaming behaviour for signs of problem gambling, apply player-requested deposit limits and self-exclusion requests, and enforce age restriction policies.
• Fraud prevention and security — to detect, investigate, and prevent unauthorised account access, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as set out in our Terms & Conditions.
• Customer support — to respond to your queries, complaints, and requests submitted via live chat, email, or other channels, in Tagalog and English.
• Marketing and promotions — to send you personalised offers, bonus notifications, and promotional updates via email or SMS, where you have provided your consent. You may withdraw consent at any time via your account settings.
• Platform improvement — to analyse usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the slotgm platform for Filipino players.
• Legal obligations — to fulfil record-keeping, reporting, and disclosure obligations imposed by PAGCOR, the AMLC, the NPC, and any other competent Philippine regulatory authority.

Under the Data Privacy Act of 2012, slotgm must have a lawful basis for each category of personal data processing. The legal bases we rely on are as follows:

• Contractual necessity — Processing is necessary to perform the contract between slotgm and you as a registered player (i.e., to provide the gaming services you have registered for, process payments, and manage your account).
• Legal obligation — Processing is required to comply with applicable Philippine laws and regulatory requirements, including PAGCOR licensing conditions, the AMLA, the DPA 2012, and tax regulations.
• Legitimate interests — slotgm processes certain data based on its legitimate interests in operating a secure, compliant, and commercially viable gaming platform, provided that these interests are not overridden by your fundamental rights and freedoms. This includes fraud detection, security monitoring, and platform analytics.
• Consent — Where slotgm relies on your consent as the legal basis for processing (primarily for direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

slotgm uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file placed on your device by the slotgm web server when you visit the platform.

The following categories of cookies are used by slotgm:

• Strictly necessary cookies — These are essential for the platform to function. They include session authentication tokens, security cookies, and load-balancing identifiers. These cookies cannot be disabled without affecting core platform functionality.
• Functional cookies — These remember your preferences such as language settings, last-used payment method, and display preferences to personalise your experience on slotgm.
• Analytics cookies — These collect anonymised data about how players navigate the platform, which game categories are most visited, and how long sessions last. This data is used solely to improve the slotgm platform and is not linked to your personal identity.
• Security and fraud-detection cookies — These help slotgm identify suspicious behaviour, detect bot activity, and protect the integrity of the platform. They are necessary for the security of all players.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the performance or functionality of the slotgm platform. slotgm does not use third-party advertising cookies or behavioural profiling cookies for external ad networks.

slotgm does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients only where strictly necessary and subject to appropriate data protection safeguards:

• Payment service providers — GCash (Mynt), Maya (Voyager Innovations), GrabPay, InstaPay, PesoNet member banks (BPI, BDO, Metrobank), and 7-Eleven CLiQQ, solely for the purpose of processing deposits and withdrawals. These providers are subject to their own regulatory obligations and data protection frameworks under Philippine law.
• KYC and identity verification providers — Third-party identity verification services engaged by slotgm to assist with document authentication and liveness checks as part of the KYC process. These processors operate under strict data processing agreements and are prohibited from using your data for any purpose other than KYC verification.
• Regulatory and law enforcement authorities — PAGCOR, the AMLC, the NPC, the Bureau of Internal Revenue (BIR), and other competent Philippine authorities, where disclosure is required by law, regulation, court order, or valid legal process. slotgm is legally obligated to report suspicious transactions to the AMLC without prior notice to the account holder.
• IT and cloud service providers — Hosting, database, and infrastructure providers engaged to operate the slotgm technical infrastructure, subject to data processing agreements that prohibit secondary use of data.
• Fraud and security services — Specialist third-party providers engaged to assist with fraud detection, device fingerprinting, and platform security. These providers access technical and behavioural data only, subject to strict contractual controls.
• Professional advisers — Legal counsel, auditors, and compliance consultants, where access is necessary for the provision of professional services to slotgm and subject to professional confidentiality obligations.

slotgm retains your personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with slotgm's data destruction procedures. Anonymised or aggregated data that can no longer identify any individual may be retained indefinitely for statistical and platform improvement purposes.

slotgm implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following controls:

• TLS 1.3 encryption for all data transmitted between your device and slotgm's servers, ensuring that your personal and financial information cannot be intercepted in transit.
• AES-256 encryption at rest for all sensitive data stored in slotgm's databases, including KYC documents and financial records.
• Salted password hashing — slotgm never stores your password in plain text. Passwords are hashed using a modern cryptographic algorithm (bcrypt) with unique salts.
• Multi-factor authentication (MFA) available for all player accounts and mandatory for all internal administrative access to slotgm systems.
• Role-based access controls (RBAC) ensuring that slotgm staff can only access personal data that is strictly necessary for their job function. Access to KYC data is restricted to compliance and verification personnel only.
• Intrusion detection and 24/7 monitoring of all slotgm systems for anomalous activity, potential breaches, and security threats.
• Regular penetration testing conducted by independent third-party security firms to identify and remediate vulnerabilities before they can be exploited.
• Data breach response plan — In the event of a personal data breach that poses a real risk of harm to data subjects, slotgm will notify the NPC within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slotgm. You may exercise any of these rights by contacting our Data Protection Officer (DPO) using the contact details in Section 14 of this policy. slotgm will respond to all data subject requests within fifteen (15) business days of receipt.

Please note that certain rights — particularly erasure and objection to processing — may be limited where slotgm has a legal obligation to retain the data (for example, under the AMLA or PAGCOR regulations). In such cases, slotgm will explain the basis for any limitation in its response to your request.

The slotgm platform is strictly restricted to individuals who are 21 years of age or older, in accordance with the minimum legal gambling age applicable in the Philippines. slotgm does not knowingly collect personal data from any person under the age of 21.

As part of the registration and KYC process, slotgm requires all players to provide verifiable proof of age before a full account is activated. Any account found to have been registered by a person under the age of 21 will be immediately suspended, all associated personal data will be handled in accordance with applicable law, and the matter may be referred to PAGCOR.

slotgm's primary operations and data infrastructure are based in the Philippines. In certain circumstances, personal data may be processed by third-party service providers whose servers are located outside the Philippines — for example, cloud hosting infrastructure or global KYC verification platforms.

Where such cross-border transfers occur, slotgm ensures that appropriate safeguards are in place to provide a standard of data protection that is at least equivalent to the protections afforded under the DPA 2012 and the implementing rules issued by the NPC. Safeguards may include:

• Standard contractual clauses (SCCs) approved or recognised by the NPC of the Philippines.
• Binding Corporate Rules (BCRs) where applicable for intra-group transfers.
• Transfers to jurisdictions recognised by the NPC as providing an adequate level of data protection.

You may request information about the specific safeguards applicable to international transfers of your personal data by contacting our DPO at the address provided in Section 14 of this policy.

slotgm reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC guidance, PAGCOR regulatory requirements, or our own data processing practices. When material changes are made, slotgm will post the updated policy on this page and update the "Last updated" date at the top of the document.

Where changes are material — meaning they significantly affect your rights or the way slotgm processes your personal data — we will notify you via email to your registered address or via a prominent notice on the slotgm platform prior to the changes taking effect. Your continued use of the slotgm platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how slotgm protects your personal data. If you have any concerns about a recent update, please contact our Data Protection Officer before continuing to use the platform.

slotgm has appointed a Data Protection Officer (DPO) in accordance with Section 21 of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact the slotgm DPO using the details below. All data subject requests and privacy complaints will be acknowledged within three (3) business days and resolved within fifteen (15) business days.

If you are not satisfied with slotgm's response to your data subject request or privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory authority responsible for administering and enforcing the Data Privacy Act of 2012.

slotgm is committed to working constructively with you and the NPC to resolve any data privacy concerns. We take every complaint seriously and will always aim to reach a fair resolution in keeping with our obligations under Philippine law.